Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can login to your customer account with the email used to purchase by clicking on the customer account icon in the top right of the screen. For detailed instructions on the login process, scroll to the bottom of this page. Please note that returns will need to be sent to the following address: Slow Loris, 7201 Square Harbor Ln, Anacortes, WA 98221
Upon receiving your return request, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@slowloris.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The best way to ensure you get what you want is to follow the instructions below to make a return, then make a note in the return portal about what you would like your item exchanged for. We will send the exchange as soon as possible along with a shipping label to send in your item. We cover shipping costs associated with exchanges.
Returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less return shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since you have mailed your return, please contact us at help@slowloris.com.
Refund Instructions
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
If your return request is approved and requires shipping,
then you receive an email with shipping instructions and a
return shipping label. After the product is returned,
you receive a refund.
